Archives: FAQs

Once we receive the items at Silvorna, we will inspect the item and issue refund. The refund is issued within 24 hours of our receiving the items, however based on the processing times of your bank or card, the refund may take 2-3 working days to reflect in your account. For more detailed information on refunds, please read here.

Once the items are received, the Order status will change to “Return received”, followed by “Refunded” once payment has been made from our end. In case of any issues you can always contact us at [email protected].

Yes, absolutely! and you are not required to disclose why you want to return (unless you want to – we always welcome feedback, positive or negative!). We are one of the few e-commerce websites which offer return on precious metal (silver) jewellery without questions.

You are required to request returns within 48 hours of receipt of the items by email on [email protected] and returns are subject to approval. As these are precious metal items of delicate nature, our return approval guidelines are in place to only and only check if the items are being returned in unused, undamaged conditions with tag. For full details and steps to returning an item and obtaining a refund please read here.

Once return has been approved, the order status will change to “Return Approved” and we will initiate the reverse pickup.

We make our best efforts to ensure that your order is shipped out by the seller within 2-3 working days of the order date and delivered within 5-6 days from date of order. However in some cases, it may take longer, upto 5 or more working days, to ship the order as the product may have to be produced by the seller where there is a heavy demand. Read our detailed shipping policy here.

First, DONT WORRY!! We assure that your order and money are both safe.

In case, the payment was declined or something else went wrong and you card was not charged, then please go back to My Account > Orders panel. Here you will see the order with order status “Failed” or “Pending Payment”. A make payment option will be there in-front of the order, which you can you to try to make payment again. This order will no longer be visible in the shopping cart.

On the rare occassion, your card was charged, but the system does not reflect successful payment (order status “Processing”), then you need to contact us by email on [email protected] with your order details, date and time of transaction details (Also your personal / card holders details in case you do not have an account with us). We will resolve the issue with the payment gateway and get back to you.

If you have created an account with Silvorna.com, then you can go to the My Account Page > Orders. In front of the order, you will see a Cancel button. Clicking this button will cancel the order, the order status will change to “Cancellation requested”. We will review the request and Cancel the order. The order status will be changed to “Cancelled”. You can only cancel an order before it has been shipped. After the order has been shipped you cannot cancel the order from the My Account panel. You can however still request Return & Refund for the order. You will receive Cancellation Request notification by SMS and Email (if provided).

Partial orders cannot be cancelled. You you want to cancel some of the items on the order, then you will have to cancel the entire order and then re-order those items which you want to order.