Archives: FAQs

Please read our Jewellery Sizing sections here.

All pieces of jewelry, particularly those in silver and gold, are delicate. They need to be handled with care. All care should be taken so as to avoid any impact, which can cause scratches, dents etc or cause the stones to become loose and / or fall or crack, break etc.

Silver, unless mentioned in the product description, as “Tarnish resistant”, will oxidize with time at varying speeds depending on storage, climate, pollution, sweat characteristics of the wearer, frequency or usage. This is a natural process and cannot be avoided. Jewelry should be stored in cool dry place avoiding humidity, moisture, pollution or extreme temperatures to prolong condition. Silver can be polished by gentle rubbing with a silver cleaning cloth.

Jewelry should be stored in high quality storage boxes. Avoid low quality boxes which can give off chemical vapours slowly over their lifetime to darken the jewelry. Even better, store in zip lock bags. This will slow down the tarnishing and will make the brightness of metal last longer. Gently wipe with a soft clean cloth after wearing and before storage, especially if the jewelry was exposed to sweat.

Jewelry should not be worn while taking a bath or swimming or exposed to chemicals like chlorinated water, soaps, perfumes, kitchen residues like juices etc. Such chemicals can cause damage / dullness to metal, damage integrity of links and settings of stones, and also cause chemical damage including color change of stones, plating, metal or enamel.

Tarnish resistant – some items on the website would be characterized as Tarnish resistant. These items are rhodium plated (nickel free), and therefore the silver does not tarnish over a long period. However, in this case while the tarnishing characteristic of silver can be resisted, it cannot be fully avoided. Over months or years of wearing the jewelry (depending on frequency of use) the resistant coating will get worn-off, and silver will slowly start to tarnish. These items must not be washed or polished at any time as this will damage the resistant coating even faster.

Gold Plated – some items on the website would be characterized “Gold plated” as these have been plated (not polished) with 22k gold in a process known as heavy micron gold plating (refer here, we use process 1 mentioned here). Heavy micron gold platting is a process to deposit real gold on the surface of the item to a significant thickness. This provides the item a look of real gold and also resists tarnishing. However like Tarnish resistant products above, Over months or years of wearing the jewellery (depending on frequency of use) the resistant coating will get worn-off, and silver will slowly start to tarnish. These items must not be washed or polished at any time. In rare cases, the gold plating can start to tarnish due to high chlorine content in the wearer’s sweat. Silvorna shall not be held responsible for the same as this is an unforeseeable event. The products shall not be accepted for return in such cases. The products however, can be re-plated for a nominal cost. You can contact us at [email protected] to request assistance.